policies

 g**7 Day MINIMUM Advance Booking for any Group Event(s)**

There is a minimum call out fee of $100

Please add parking/valet fee to your total. 

*TRAVEL FEE MAY APPLY! 

 

Reservations

We REQUIRE a deposit to secure all reservations. FULL BALANCE is due before we come out to service any party or individual.

 

Please be advised, that due to limited availability, we highly recommend that you reserve in advance. 

  • For nail services 2-3 day advance booking

  • For skincare 2-3 day advance booking 

  • For massage 24 hours advance booking

 

COVID-19 SAFETY REQUIREMENTS  

Health & Safety has never been more important and we are taking extreme measures to ensure we are doing our part to eliminate the spread of COVID-19. Safety, health, and wellness is our top priority as we re-enter clients homes. We have a strict new set of requirements for our Mobile Spa Professionals and clients . 

 

To help keep everyone healthy and safe we now require the following: 

 

  • Personal Protection Equipment (PPE): Both clients and beauty professionals are required to wear a protective face covering during the service. Beauty pros will arrive with their own PPE, including a mask or face covering multiple pairs of gloves and disposable apron. If the client does not have a mask, we will ask them to cancel and reschedule their appointment.  

  • New protocols for Beauty Pros before, during and after the appointment: We have set NEW PROTOCOLS for our Spa Professionals that ALL must follow to ensure a seamlessly safe experience. 

For full outline of COVID-19 Guidelines click here

Cancellations

If you need to cancel or reschedule an appointment, please provide notice at least 24 hours in advance of the planned service time to avoid a forfeiting full payment.  Cancellation fee applies to last minute cancellations. 

 

**To ensure the health and safety of both our clients and Beauty Professionals, if you are feeling ill please cancel your appointment. No notice is required and the cancelation fee will be waved. Similarly, we are requiring pros and clients alike to wear proper PPE during all appointments. If a client does not have a mask and/or if a pro arrives without the proper required PPE, the service will be cancelled.

Changes

Any changes MUST be made at least 48 hours prior to your reservation/spa party. Absolutely NO EXCEPTIONS.  

Gratuities

A 15% to 20% gratuity will be added to your service for our Spa Technicians, and it is not included in our pricing. 

 

Eligibility

Clients must be at least 16 years of age to receive our services, or accompanied by an adult.

 

Payment Methods

Traveling Aura Mobile Spa  accepts Visa, Mastercard, Discover, Cash, and our own gift certificates.

Important Note

Our spa professionals will refuse services if any of the following apply:

  • Over consumption of alcohol and/or other substances

  • Broken skin and/or lesions

  • Any medical conditions not mentioned at the time of reservation

  • Misconduct, including but not limited to, sexual advances, solicitation, and/or suggestive comments.

  • Please note… Refunds will absolutely NOT be issued, if a service is refused or discontinued due to misconduct for any reasons that are not as a result of the Mobile Spa Staff. 

 

 

All of our staff are highly trained professionals. Please notify us if you have any medical considerations or allergies.

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